Return Policy

Returns

What’s your return policy?

Wedo not offerreturnsandexchanges,butifthere’ssomethingwrongwithyourorder,pleaselet usknowbycontactingusatexecdirector@brilliantplanet.org!

Do you offer refunds?

Refundsareonlyofferedtocustomersthatreceivethewrongitemsordamageditems.Ifanyof theseapply,pleasecontactusatexecdirector@brilliantplanet.org withphotosofwrong/damaged items and we’ll sort that out foryou.

Can I exchange an item for a different size/color?

Atthistime,wedon'tofferexchanges.Ifyou’reunsurewhichsize fits you best, checkoutour sizingcharts—wehaveoneforeveryitemlistedonourstore,intheproductdescriptionsection.

Thoughrare,it'spossiblethatanitemyouorderedwasmislabelled.Ifthat’sthecase,pleaselet usknowat execdirector@brilliantplanet.org withinaweekafterreceivingyourorder.Includeyour order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

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